Return and Refund Policy
Yisrael Exchange is a multi-vendor marketplace where each vendor sets their own return and refund policies. However, Yisrael Exchange also provides a structured refund management system which allows both vendors and customers to manage returns within defined parameters, while also enabling administrative oversight to ensure fair and consistent resolution of refund requests.
Vendor-Specific Policies
Each vendor is responsible for clearly stating their return, refund, and exchange policies on their product pages and within their store profile. Buyers are strongly encouraged to review individual vendor policies before making a purchase, as return windows, refund conditions, and restocking fees may vary.
Yisrael Exchange Refund System Features
The marketplace admin (Yisrael Exchange) retains the ability to manage and oversee the refund process through the platform, which includes the following capabilities:
Auto-Approval of Refund Requests:
Admin may choose to enable auto-approval for all refund requests. When this setting is active, refund requests from buyers are automatically approved without requiring manual review.
Refund Threshold Limit:
A refund request must be submitted within a specified number of days from the date of purchase, as determined by the marketplace admin. Requests submitted after the refund window has closed will not be eligible for processing.
Customer and Vendor-Initiated Refunds:
The platform supports refund requests initiated directly by customers through their account dashboard. In some cases, vendors may also initiate or process refunds for their own products, depending on store-level permissions granted by the admin.
Manual Refund Management:
If auto-approval is disabled, the admin or the vendor (if authorized) may review, approve, or deny refund requests on a case-by-case basis. This ensures that all refund decisions are documented and handled fairly.
Vendor Refund Permissions:
Vendors may be granted permission to handle refund and exchange requests independently. This includes managing inventory, issuing partial or full refunds, and adjusting order statuses in alignment with their published store policy.
Buyer Protections
Yisrael Exchange provides an additional layer of protection for customers in the event of:
- Non-delivery of an item
- Receipt of a damaged or defective product
- Receipt of an item that significantly differs from the product description
Buyers should first contact the vendor directly to resolve any issues. If no resolution is reached, Yisrael Exchange may step in to mediate the dispute and, if necessary, issue a refund. Refunds granted through mediation may be deducted from the vendor’s current or future balance.
Dispute Resolution Process
If a buyer and vendor are unable to reach an agreement, the buyer may open a refund dispute through their account dashboard. Yisrael Exchange will review all relevant documentation, including messages, photos, and tracking details. After a fair evaluation, the platform may issue a decision and enforce a refund at its discretion.
All refund policies must comply with applicable laws and platform rules.
Vendors who fail to honor their posted refund policies may face enforcement actions, including temporary suspension or account termination. Yisrael Exchange reserves the right to update platform-level refund settings at any time for the protection of buyers and the integrity of the marketplace.